Return Policy

At Basukiya, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if the following conditions are met:

The return request is made within 7 days of delivery.

The product is unused, unworn, and in its original packaging.

The product must be returned with all tags, accessories, and invoices included.

Items that are damaged due to misuse or improper handling are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

Items purchased during clearance sales or special promotions

Used or damaged products

Personal care or hygiene products (if applicable)

3. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Order number

Product photo/video proof

Description of the issue

Our team will arrange a replacement or refund after verification.

4. Refund Process

Once we receive and inspect the returned product:

Approved refunds will be processed within 5–7 business days.

Refunds will be issued to the original payment method used during purchase.

In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or wallet credit.

5. Return Shipping

If the return is due to our mistake (wrong/damaged product), we will cover the return shipping cost.

If the return is due to customer preference, the customer may need to bear the return shipping charges.

6. Order Cancellation

Orders can be cancelled before they are shipped.

Once the order has been shipped, cancellation may not be possible.